Overview
This cornerstone course is more than an introduction to our fast-changing industry. It’s a jumping off point that helps you get up-to-speed or up-to-date, to help you do your job even better. Created by AHIP insurance experts, the Health Insurance 101: An Orientation online course provides a comprehensive overview of how health insurance works while preparing you for opportunities to come.
Learning Outcomes
What You’ll Learn
- Gain a wide understanding of how today’s health insurance industry works
- Learn the operational side: how the industry is organized, as well as such key areas as enrollment, claims, and customer service
- Dig deeper as you encounter such specialized areas as clinical quality, utilization management, and pharmacy benefit management
- Take a closer look at the regulatory side, including federal and state regulations, compliance, and ethics
- Examine how health insurance products are priced, marketing, and sold
- Explore how the culture of wellness and bending the cost curve are transforming health care
- Focus on the end user as you learn more about the customer experience
Who Should Take This Course
- Agents and brokers
- Employees new to the health insurance industry
- Individuals who wish to review health insurance fundamentals
- Underwriters
- Claims
